DO I CHOOSE ONE DOCTOR?
Yes, most families pick one doctor as their primary pediatrician. This allows for continuity of care for your child, especially with well-child visits. However, if your child needs to be seen for a sick visit when their doctor is out of the office or unavailable, one of our other doctors or nurse practitioners will be happy to see your child. As a result, most families eventually meet all of our providers.
WHO WILL SEE MY CHILD IN THE HOSPITAL WHEN THEY ARE BORN OR WHEN THEY ARE SICK?
OPG is an outpatient acute care and preventative care clinic. We do not provide inpatient hospital care. If you deliver at BMH NM your follow up appointment will be 48-72hr after your discharge.
If you require inpatient hospital care we will determine the appropriate facility (Baptist NM, Lebonheur Childrens or Blair Batson Childrens Hospital) and assist with referral for admission.
CAN THE NURSE PRACTITIONER SEE MY CHILD FOR A WELL CHILD CHECK-UP?
Absolutely! Our nurse practitioners provide check-ups when your doctor is not available to do so, but the next visit will be scheduled with your doctor if possible. The nurse practitioners can also prescribe medications and refer patients to specialists as needed. A doctor will always be on site when the nurse practitioners are seeing patients.
I LEFT A MESSAGE WITH THE NURSE. WILL SHE CALL ME BACK? HOW LONG WILL IT TAKE?
Most of the time when you call our office you will leave a message for your nurse. This is because the nurses are usually assisting the doctor or on another line. We ask that you leave a message with as much detail as possible and your contact information. This allows the nurse to check your message and consult with the doctor before she calls you back. Our nurses return their phone calls as soon as possible, but the call back time will vary depending on the patient load on a given day. If your message is regarding your child’s illness you will receive a return call no later than the end of the day. If your phone call is not regarding an urgent matter it might be the next day before your call is returned. All questions about scheduling, records, physical forms or billing can be answered by someone in our front office.
HOW DO I REFILL A PRESCRIPTION?
Click here to submit a refill request.
